Privacy policy

 

WHO WE ARE

At Woom Women (ABN 39 299 072 105) ("WOOM", "we", our", or "us") we recognise the importance of your privacy and understand your concerns regarding the security of the personal information which you provide to us.

This Privacy Policy applies to www.woomwomen.com.au ("Site"). It details the type of personal information we collect from the Site, how we store or process personal information about you, with whom we may share it and the choices available to you regarding our use of the information. We also describe the measures we take to safeguard your personal information and tell you how to contact us regarding our privacy practices. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Privacy Act 2020 (New Zealand).

This Privacy Policy applies only to information we collect through the Site and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms posted on our Site, set forth the general rules and policies governing your use of our Site. By using our website (www.woomwomen.com.au) or interacting with us, you agree to this Privacy Policy.

 

HOW WE COLLECT PERSONAL INFORMATION AND WHAT IS IT

WOOM will only collect Personal Information where the information is necessary for us to perform one or more of its functions or activities. In this context, “collect” means to gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.

WOOM collects and uses Personal Information about you primarily to supply you with the products and services you order from it. WOOM also collects and uses Personal Information for related (or secondary) purposes including:

  • billing and account management.
  • business planning and product development; and
  • to provide you with information about promotions, as well as the products and services of WOOM and other organisations.

The Privacy Act 1988 currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

 

WHAT PERSONAL INFORMATION WE COLLECT AND HOLD

1. Information you provide directly

When you:

  • Make a purchase

  • Sign up to our newsletter

  • Contact customer support

  • Enter promotions or surveys

2. Automatically collected data

When you use our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages viewed and interactions

  • Referral sources

3. Cookies and tracking technologies

We use cookies and similar technologies (including pixels and tags) to:

  • Enable website functionality

  • Analyse traffic and usage

  • Personalise your experience

  • Deliver relevant advertising

You can choose if and how cookies will be accepted by configuring your preferences and options in your browser. However, if you decide not to display cookies you may not experience optimum performance of our Site.

 

SHOPIFY AND THIRD PARTY PLATFROMS

Our store is hosted on Shopify. Shopify provides the platform that allows us to sell our products and services. Your data may be stored on Shopify’s secure servers.

We also use third-party providers for:

  • Payments (e.g. PayPal, Afterpay)

  • Analytics (e.g. Google Analytics)

  • Marketing and advertising (e.g. Meta/Facebook, Google)

These providers may process your data in accordance with their own privacy policies.

 

HOW WE USE YOUR PERSONAL INFOMATION

We use your personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate with you (including marketing where permitted)

  • Improve our website and services

  • Prevent fraud and enhance security

  • Comply with legal obligations

We will only use your personal information where it is reasonably necessary for our business activities, with your consent, or as required by law.

 

DIRECT MARKETING

We may use your information to offer you products that we think may be of interest to you, unless you have opted out of marketing communications.

Where required by applicable law, we will obtain your consent before sending you any marketing communications. You may withdraw your consent to the use of your data for marketing purposes at any time by contacting us on our contact details.

We will never provide your information to third parties for marketing purposes without receiving your consent.

 

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to:

  • Service providers (e.g. Shopify, payment processors, delivery providers)

  • Marketing and analytics providers

  • Professional advisers

  • Government or regulatory authorities (where required)

Some providers may be located overseas (including the United States or other countries where Shopify operates).

We take reasonable steps to ensure your information is handled in accordance with applicable privacy laws.

 

HOW WE PROTECT YOUR PERSONAL INFORMATION 

We respect the privacy of personal information and will take reasonable steps to keep it strictly confidential. The personal information you submit directly to us will be stored by electronic means on Shopify and Klayvio. We take reasonable steps to protect your personal information, including:

  • Secure systems and encryption

  • Restricted access

  • Trusted third-party providers

The security of your personal information is important to us and whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we will use all reasonable efforts to prevent it.

Submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via our Site whilst it is in transit over the internet and any such submission is at your own risk.

 

RETENTION OF INFORMATION

We retain your information only as long as necessary for business and legal purposes, then securely delete or de-identify it.


WHAT RIGHTS YOU HAVE OVER YOUR INFORMATION

You have the right to:

  • Access your personal information

  • Request corrections

  • Make a complaint


COMPLAINTS

We aim to resolve complaints within 30 days. If unresolved, you may contact:

  • Office of the Australian Information Commissioner

  • Office of the New Zealand Privacy Commissioner

 

CONTACT

Individuals who wish to contact WOOM about information privacy, their personal information or a data breach enquiry can do so by contacting us at hello@woomwomen.com.au

 

PRIVACY POLICY CHANGES 

We reserve the right to change this Privacy Policy from time to time. Please visit the Site regularly and check our respective current Privacy Policy. Your continued use of this Site after any change to this Privacy Policy will constitute your acceptance of such change.

 

Last updated: May 2026