CHRISTMAS SHIPPING CUT - OFF DATES
Please ensure your orders are placed by the following dates, to ensure you receive them, when you need them
2nd Dec - New Zealand
6th Dec - WA, NT + other regional locations
11th Dec - NSW, QLD, TAS, SA Metro + VIC regional locations
13th Dec - Express WA, NT + other regional locations
18th Dec - Express East Coast Metro + Standard Melbourne Metro
WOOM has a minimum order of $30* AUD excluding shipping.
The reason we have implemented a min order value is to encourage mindful online purchasing. Where shipping is involved, it's important to try and limit the energy involved with getting the order to you. Simply speaking, doing a larger order rather than multiple smaller ones is better for the planet and makes our business financially sustainable - packaging costs a fair bit in itself.
We do feel as though a minimum purchase of $30 still makes WOOM accessible to most and considers our product price points also. Thank you for your understanding.
Orders under $200: $10
Metro 3-10 business days
Rural 3-16 business days
*longer during promotional and peak holiday periods
*Australian orders only
Shipping is by standard post via freight partners Sendle or Australia Post Service.
1-4 business days
3-6 business days
Express Shipping is by Australia Post Express Post Service.
Standard shipping to New Zealand is charged by weight and is calculated at checkout Shipping to NZ is by Australia Post International Standard Post Service or FedEx.
Approx 6-14 business days to metro areas
Up to 2kg: $36.95
We endeavour to process and dispatch all online orders within 24hrs. Upon dispatch, you will be notified via email with a tracking number.
Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays and during promotional period), dispatch times may be longer.
We offer two packaging options.
For the earth-conscious, the Sustainable Packaging option is defaulted at check out and uses minimal and 100% compostable, recycled and recyclable materials and is protected inside our 100% Australian Made plain kraft mailer.
For that extra special experience, select Signature Gift Packaging at check out. Your order comes beautifully packaged in our signature compostable tissue and housed for protection in a Australian Made kraft mailing box, sealed with compostable tape. We include a complimentary handwritten gift note on luxurious uncoated stock when you leave the recipient a special message at check out. This packaging, whilst beautiful, still aligns with our earth conscious values.
Learn more about our packaging materials here
You will receive an email with your tracking information once your order has been processed.
You can track the progress of your order through to shipment under ‘My Orders’ in the My Account section or by entering your order or tracking number here.
If you are unable to locate your tracking number, or if you have any questions about your shipped order please email customer care at email@example.com or Contact Us and our friendly team will assist you with your enquiry.
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.
We are unable to offer shipping outside of Australia & NZ at this time. We are working on this and looking for ways to offer international shipping that is financially sustainable for us. We hope to launch international shipping in 2022. Please sign up to our mailing list to be the first know when we ship world-wide.
We predominantly use Australia Post, Couriers Please and Sendle for our standard shipping. Please visit their websites for up to date delivery times.
Once orders are dispatched they are no longer within our control and thus we are not responsible for any issues that may arise while your order is in transit.
If your order is lost or damaged in transit, please contact our Customer Care team at firstname.lastname@example.org
If you have not received your order within the stipulated delivery time frames please reach out so that we can assist you.